Return & Refund Policy

Because our products are perishable food items, we do not accept returns or exchanges for any product, including all Box of Colorado Gift Boxes and Fresh Fruit Gift Boxes. However, your satisfaction is important to us, and we stand behind the quality of every item we ship.

Fresh Fruit Guarantee

If there is any issue with the quality or condition of your fresh fruit, please notify us at support@coloradofreshfruit.com within 24 hours of delivery. We will gladly provide an appropriate replacement fresh fruit box.

No refunds for fresh fruit orders once they have shipped.

Refund Eligibility

Refunds are only provided in the following situations:

• We are unable to send an appropriate replacement for a damaged or defective food item.
• A verified packing error resulted in missing fruit (refund limited to the value of the missing fruit).
• We made an bona fide error with your order.

Refunds cannot be issued for:

• Orders shipped to an incorrect or undeliverable address provided by the customer.
• Orders that have already been delivered unless there is a quality issue or packing error.
• Customer-requested delivery redirects or holds made through the shipping carrier or a mailbox store.
• Claims submitted more than 48 hours after delivery.

Any refunds are issued to the original payment method and generally appear within 5–10 business days.

Damaged Shipments

If your order appears damaged in transit, please contact us within 24 hours with:

1. A clear photo of the exterior of the box before opening.
2. A clear photo of the contents inside after opening.

Email photos and your order number to support@coloradofreshfruit.com. When damage is confirmed, we will send a replacement on the next shipping day.

Missing Fruit

If any fruit is missing from your box, please notify us at support@coloradofreshfruit.com. Photos are not required. We verify the correct count by checking the carrier’s recorded package weight.

If fruit is missing, we will either send a replacement or issue a partial refund, at our discretion.

Order Changes & Cancellations

We are happy to make changes to orders before they are processed for shipment. Once an order has been packed or shipped, it cannot be changed or canceled.

Non-Returnable Items

All items we sell are non-returnable and non-exchangeable due to food-safety regulations and the perishable nature of our products. No refunds on fresh fruit orders once they have shipped.

Contact Us

If you have any questions about refunds or replacements, please contact us anytime at support@coloradofreshfruit.com.