Our Guarantee

You and those who receive your gifts will be delighted by our premium tree-ripened Colorado fruit, or we’ll make it right with an appropriate replacement. Please contact us at support@coloradofreshfruit.com.

Refund policy

If we are unable to provide you with a replacement or substitute item, we will issue a full refund to your original payment method, and will notify you by sending an email to the email address you provided us at checkout.

No refunds for orders that have been shipped and delivered, unless me made an error. We are not responsible for wrong addresses provided to us by the customer, or for delivery errors made by the shipping carrier.

Refunds are generally credited to the cardholder's account within 5-10 business days. Refunds can only be issued to the original payment method associated with your order.

You can contact us at any time with refund questions at support@coloradofreshfruit.com.

Shipping damage
Please inspect your order upon receipt and contact us within 24 hours if your item appears to have been damaged in transit. If your package appears to have been damaged in transit, please take clear photos of 1.) the exterior of the box before opening it, and 2.) the inside of the box after opening. Please email your photos to support@coloradofreshfruit.com along with your order number. We will send you a replacement immediately (the next shipping day).

Missing fruit
If you receive a box that does not contain the correct number of fruit, please contact us at support@coloradofreshfruit.com. We do not need photos. We will verify the number of fruit shipped by checking the shipping carrier’s actual tendered package weight for your order. If we find your box was missing any fruit, we will send out a replacement immediately (the next shipping day).

Shipping
We ship fresh fruit to the contiguous 48 United States. We can only ship fresh fruit to physical addresses within the UPS and FedEx delivery areas. Please ensure that you provide us with the correct delivery address at checkout. Customer is responsible for all costs associated with forwarding or replacement of an order that was shipped to an incorrect address provided to us by the customer. Unfortunately, we are unable to ship to the following types of addresses: Alaska, Hawaii, US Territories, Military APO/FPO, PO Boxes, Mailbox Stores, Addresses that can’t be verified by the shipping carrier’s system, or International addresses. Any orders received addressed locations outside the contiguous 48 United States will automatically be canceled and refunded to the original payment method associated with the order.

Changes to Orders
We are happy to make changes to orders that have not been processed for shipping. Please contact us with any changes as soon as possible. Last-minute changes may not be possible, as we are unable to change or cancel orders once they have been processed for shipping.

Exceptions
Notwithstanding above, we reserve the right to refuse replacement or refund for any fresh fruit orders that are 1.) redirected by customer while in transit, or are held by the carrier (or by a mailbox store, such as a UPS Store) at customer’s request, or 2.) refund or replacement request received more than 48 hours after fruit was delivered by the carrier, or 3.) damage claims that do not contain photos, or 4.) claims of missing fruit where carrier's tendered package weight indicates a full box was shipped, or 5.) orders shipped to a wrong or undeliverable shipping address that was provided to us by customer at checkout.

Questions?
If you have any further questions about refunds, we’re always happy to help. Please contact us anytime at support@coloradofreshfruit.com.